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Undergraduate Admissions CRM Specialist

Posting Details

Posting Details

Position Title Undergraduate Admissions CRM Specialist
Position Number 988997
Requisition No. S00738
Salary Range/Pay Rate Salary commensurate with education and experience.
Position Notes

Compensation commensurate with education and experience. For more information on Oakland University’s salary structure and fringe benefits, please go to our website at http://www.oakland.edu/uhr/benefits

Employee Group/Grade AP Band N
Job Category Administrative-Professional
Work Schedule FT/Reg (40 hours)
Shift/Days

This is a full-time position.

Some evenings and weekends may be required.

Pay Schedule Month
Number of Hrs./Wk. 40

Position Information

Position Information

Minimum Qualifications

Bachelor’s Degree in business administration, management information systems, marketing, statistics, social science or an equivalent combination of education and/or experience. Minimum one year experience with Constituent Relationship Management (CRM) software. Minimum one year experience in database analysis, reporting, and development of analytical reports. Excellent organizational and analytical skills. Excellent oral and written communication skills. Ability to communicate effectively with others.

Desired Qualifications

Experience with Ellucian Recruit CRM system or direct experience implementing and maintaining MS Dynamics CRM environment. Direct experience with higher education ERP system (Banner, Colleague). Experience in end user training, hardware and software helpdesk support. Extensive knowledge of the entire Microsoft Office Suite. Expert knowledge of MS Access, MS Project and Visio.

All Qualifications

Unless otherwise required by an applicable collective bargaining agreement, all minimum, additional and desired qualifications are preferred, but qualifications, degrees, and/or experience deemed comparable and/or equivalent by Oakland University in its sole and exclusive discretion may be considered.

Additional Qualifications
Position Purpose

The CRM Specialist’s role is to maintain the installation, configuration, and support of the customer relationship management (CRM) software and related systems through admissions best practices. This person will analyze and resolve CRM program issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality and integrity. The CRM Specialist will also apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of CRM software critical to admissions operations. The position may require a few night and weekend events annually.

Job Open Date 08/11/2017
Job Close Date

Position Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you currently a member of the Oakland University Administrative-Professional Group?
    • Yes
    • No
    • No Response
  2. * This position requires working with large databases and spreadsheets, the creation of queries and reports, joining tables, and importing and exporting of data, particularly in Access and Excel. Please provide specific examples of your experience with these processes.

    (Open Ended Question)

  3. * Please list any specific CRM software with which you have direct experience and explain your role in relation to the software (ie. data entry, developer, configuration manager, etc.).

    (Open Ended Question)

  4. * Please list any higher education ERP system(s) with which you have direct experience and explain your role in relation to the systems (ie. data entry, developer, configuration manager, etc.).

    (Open Ended Question)

  5. * Please describe your experience with end user training and the development of training materials. Please include some specific examples.

    (Open Ended Question)

Documents Needed to Apply

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents