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Helpdesk Technician

Posting Details

Posting Details

Position Title Helpdesk Technician
Position Number 988395
Requisition No. S00742
Salary Range/Pay Rate Salary commensurate with education and experience.
Position Notes

Compensation commensurate with education and experience. For more information on Oakland University’s salary structure and fringe benefits, please go to our website at

Employee Group/Grade AP Band N
Job Category Administrative-Professional
Work Schedule FT/Reg (40 hours)

This is a full-time position.
First consideration will be given to those who apply by August 25, 2017.

Pay Schedule Month
Number of Hrs./Wk. 40

Position Information

Position Information

Minimum Qualifications

Bachelor’s degree in Computer Science / Information Technology or closely related field or an equivalent combination of education and experience. Two years experience working with computer hardware, Macintosh and Windows operating systems, applications and peripherals. Apple Certified Support Professional certification. Knowledge of operating system security. The ability to quickly and accurately diagnose and resolve problems remotely based on customer information, including hardware and software issues. Excellent organizational and analytical skills. Excellent oral and written communication skills. Ability to communicate effectively with others.

Desired Qualifications

Apple Certified Technical Coordinator and/or Microsoft certifications. The ability to be flexible in a changing environment, with strong desire and ability to learn new applications and technologies quickly. Ability to handle difficult technical situations. Having an understanding of the university environment is a plus.

All Qualifications

Unless otherwise required by an applicable collective bargaining agreement, all minimum, additional and desired qualifications are preferred, but qualifications, degrees, and/or experience deemed comparable and/or equivalent by Oakland University in its sole and exclusive discretion may be considered.

Additional Qualifications
Position Purpose

Analyze, develop, coordinate and implement desktop and notebook installations and desktop security practices for the School of Medicine. Support issues cover the areas of email, operating systems, network connectivity, and applications. Use Macintosh and Windows operating systems, applications and peripherals.

Job Open Date 08/14/2017
Job Close Date

Position Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you currently a member of the Oakland University Administrative-Professional Group?
    • Yes
    • No
    • No Response
  2. * Describe any technical certifications you may have related to Microsoft, Apple or network support.

    (Open Ended Question)

Documents Needed to Apply

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents